Loyalty is hard to come by these days, you must wow your customers to foster this. The competition for a dollar is ongoing and never seems to end. Standing out is the key … along with great customer service, quality products and services and passion for what you do.
How do you stand out?
Wow Your Customers with Amazing Customer Service
How quick are people to leave a review about bad service? Far more than about good service. In an age where there are so many options, ‘breaking up’ with a brand is common. The idea is to wow your customers every step of the way. Take the time to train your people in upping their customer service.
Respond to negative reviews – studies have shown that customers are more likely to return if they feel their complaint has been dealt with.
Work is serious business but we must not forget the people doing the work also need to let off steam, otherwise productivity falls and enthusiasm wanes. Want some tips on how to make sure your people are having fun at work?
How To Get Your People Having Fun At Work
We totally realise we are biased, but after watching thousands of people take part in African Beat team building or school sessions, we have witnessed lots of joy. The power of drumming breaks down barriers and inspires team spirit. We use ancient rhythms as a cutting-edge tool for communication. Your team will embark on a musical journey to discover their team pulse. Having lots of fun along the way, the result will be a unified, uplifted and motivated group.
One of our favourite things to do at African Beat is run workshops and events with kids and watching them having fun. There is something about the unbridled joy of beating in time and moving with the beat that makes everyone smile. It is so much FUN!
As adults, we sometimes get caught up in the seriousness of life and concern about being watched or judged.
While adults feel it is their job to teach the younger generation, sometimes there are thing adults can learn from watching kids.
Here is what we have learned from our years working with young people teaching them how to drum:
Sometimes getting team dynamics is not about having a team building guru come in but about remembering the joy of team work.
In the hurley burley of day-to-day tasks, deadlines and pressures, it is easy to forget we are working with other human beings. The pressure to get a job done can sometimes overshadow the team connection. We forget to rely on each other. Instead, seeing any interruptions or distraction as an intrusion into our space.
Of course, there are some things we need to do as individuals. However, the ultimate success of any project or organisation comes down the sum of its parts – the team.
Next time you are cursing being part of a team and the boss is suggesting a team building exercise, remember these six points of the benefits of being in a high functioning and happy team.
An unhappy team can have major impacts on many things. A lot of effort goes into creating a high functioning team, right from the get-go. It is vital to ensure there is the right mix of skills, experience and personality make up.
What happens when this team dissolves into unhappiness, filled with backbiting, arguing and become unproductive. It can spell disaster for the project.
There are a few reasons a team becomes an unhappy team. Luckily, there are fixes to get them back on track.
As the leader of a team, it is your job to guide, support and encourage. Sadly, many leaders are more like managers – bossing the team around, micromanaging and getting the way of progress. If you are just sitting back in your office expecting the team to do all the work and you get the glory, then your team is not going to respect you. A good leader is transparent, engages with the team, walks the walk, supports the team to grow and learn, listens to feedback and takes the time to keep the team up to date.
The doonas have been put away at home. You no longer need to rug up like an Eskimo to get to work in the morning and when you leave, the sun is still shining.
Spring is here and many people are giving their home a once-over. So why not give the office a spring clean. Time to go through the filing cabinets, clear out all the many plastic lids in the staff kitchen and re-energise the team.
Giving the workplace a spring clean is more than just cleaning, it is removing any stagnant energy built up after a winter of colds and flu, the lower energy that comes when it gets cold.
Cleaning up gets rid of clutter … but where to start?