Loyalty is hard to come by these days, you must wow your customers to foster this. The competition for a dollar is ongoing and never seems to end. Standing out is the key … along with great customer service, quality products and services and passion for what you do.
How do you stand out?
Wow Your Customers with Amazing Customer Service
How quick are people to leave a review about bad service? Far more than about good service. In an age where there are so many options, ‘breaking up’ with a brand is common. The idea is to wow your customers every step of the way. Take the time to train your people in upping their customer service.
Respond to negative reviews – studies have shown that customers are more likely to return if they feel their complaint has been dealt with.